Touchpoints: Creating Powerful Leadership Connections In The Smallest Of Moments(ISBN=9781118004357) pmlz 电子版 pdf docx 网盘 kindle azw3 下载

　　Most leaders feel the inevitable interruptions in their

jam-packed days are troublesome. But in TouchPoints,

Conant and Norgaard argue that these—and every point of contact

with other people—are overlooked opportunities for leaders to

increase their impact and promote their organization's strategy and

values. Through previously untold stories from Conant's tenure as

CEO of Campbell Soup Company and Norgaard's vast consulting

experience, the authors show that a leader's impact and legacy are

built through hundreds, even thousands, of interactive moments in

time. The good news is that anyone can develop "TouchPoint" mastery

by focusing on three essential components: head, heart, and

hands.

Editor's Note.

Foreword.

Preface.

1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION.

2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS.

3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY.

4 USE YOUR HEART: THE COMMITMENT TO REFLECTION.

5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE.

6 MASTERING THE TOUCH: HOW CAN I HELP?

CODA.

Recommended Reading.

Acknowledgments.

About the Authors.

Index.

　　Douglas Conant is president and CEO of Campbell Soup Company.

Under his leadership, Campbell reversed a precipitous decline in

market value and employee engagement, improving its financial

profile, enhancing its diversity and inclusion practices and

raising its corporate social responsibility profile. Previously

Conant held management positions at Kraft and General Mills, and

was president of the Nabisco Foods Company.

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书籍介绍

A fresh, effective, and enduring way to lead—starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints , Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands. TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.