ResultsThatLast:HardwiringBehaviorsThatWillTakeYourCompanytotheTop持续效益：企业走向巅峰的有力保障 pmlz 电子版 pdf docx 网盘 kindle azw3 下载

Business results that truly last don't come from products and services or particular employees and leaders, no matter how good they are. Products change and evolve; people come and go. What really leads to sustainable business results over time is quality leadership—not leaders, but leadership. Consistently excellent leadership is the key to long-term success and profitability. But how do you develop it?

In Results That Last, "Master of Business" Quint Studer shows you how to build an organizational culture that develops great leaders today and instills the mechanisms and the mindset that will continue to foster great leadership tomorrow. Studer pre-sents the most effective leadership practices and shows you how to apply them across every group, department, or division, resulting in improved leadership and performance on the individual, group, and organizational levels.

Introduction.

Key Tactics.

Chapter 1. Up Or Out.

　　Defining high, middle and low performers.

　　Dealing with high, middle and low performers.

Chapter 2. Round For Outcomes.

　　Five critical elements employees want from managers.

　　Nine steps for starting Rounding.

Chapter 3. Manage Up To Change Corporate Culture.

　　We/They Phenomenon.

　　Art of Managing Up.

　　Handling Hand Offs.

　　Create A Cultural Shift (Feedback Systems).

The Core.

Chapter 4. Build The Foundation (Passion And Purpose).

　　Flywheel.

　　Five Pillars.

　　Connect The Dots.

Chapter 5. Reduce Leadership Variance.

　　Why Leaders Don't Standardize Behaviors.

　　Why Organizations Don't Achieve Lasting Results.

　　Five Ways To Reduce Leadership Variance.

Chapter 6. Measurement 101.

　　What Gets Measured Gets Improved.

　　Focus On Moving 4s To 5s.

　　Transparency - Helping People Understand The Metrics.

　　Demonstrating Return On Investment.

Chapter 7. Align Behaviors With Goals And Values.

　　Holding Leaders Accountable.

　　Leader Evaluation Tool.

　　How To Roll Out The Leader Evaluation Tool.

Chapter 8. Create and Develop Leaders.

　　Principles For Developing Leaders.

　　Phases Of Change.

　　Leadership Development Institutes.

　　Employees Tactics.

Chapter 9. Satisfied Employees Mean A Healthy Bottom Line.

　　Three Building Blocks Of Employee Satisfaction.

Chapter 10. Know Your Employees "What".

　　Pursuing The Whats.

Chapter 11. Improve Employee Selection And Retention.

　　Peer Interviewing.

　　Thirty- And Ninety- Day New Employee Meetings.

Chapter 12. Build Individual Accountability.

……

CUSTOMER TACTICS.

About Studer Group.

Other Leaderhip Books By Quint Studer adn Studer Group.

Index.

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作者简介：Quint Studer not only teaches it, he has done it. After leading organizations to breakthrough results, Quint formed the Studer Group®, an outcomes firm that implements evidence-based leadership systems that help clients attain and sustain outstanding results. He was named one of the "Top 100 Most Powerful People in Healthcare" by Modern Healthcare magazine for his work on institutional healthcare improvement. Studer was named "Master of Business" by Inc. magazine. For more information, visit www.studergroup.com.

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Praise For Results That Last

"Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real–world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re–reading long after other leadership books have been relegated to a dark corner of the shelf."

––Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation

"Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book."

––Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World

"I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy–to–grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long–term results."

––David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance