反馈(哈佛商业评论系列)PM: GIVING FEEDBACK HAR pmlz 电子版 pdf docx 网盘 kindle azw3 下载

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill. The books in this series offer immediate solutions to the challenges managers face every day. Each book is packed with handy tools, checklists, and real life examples, including a Test Yourself section to help identify strengths and weaknesses. For all readers eager to address the daily demands of work, these books are ideal.

Mentor's Message: Feedback as a path for learning,

developing, and changing

Giving Feedback: The Basics

What Is Feedback?

Explore the meaning of the term, as well as the purposes and goals of giving and receiving feedback.

What feedback is not!

What feedback is

Why is feedback important?

When to Give Feedback

Determine the most appropriate times to give feedback and avoid times that could create more problems.

Know when to step in

When feedback works and when it doesn't

How to Give Feedback Effectively

Focus on the steps to take for managing effective feedback sessions.

Establish a receptive work environment

Do your homework before a formal feedback session Follow these five steps to facilitate a corrective feedback session

How to Receive Feedback Openly

Strive to lower defenses so that feedback can be received and used productively.

Why do we feel defensive?

Open your mind to change

How to Manage Feedback Problems

Discover how to handle difficult feedback situations.

Think carefully about giving upward corrective feedback

Decide when feedback no longer works

Be patient when working with a noncommunicator

Handle volatile situations with care

Avoid giving inappropriate feedback

Tips and Tools

Tools for Giving Feedback

Worksheets to help you plan and manage feedback.

Test Yourself

A helpful review of concepts presented in this guide. Take the test before and after you've read through the guide to see how much you've learned.

Answers to test questions

To Learn More

Sources for Giving Feedback

Notes

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

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作者简介：

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

书籍介绍

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectat ions, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.